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1. How do I register for an account to submit a permit application online?

In order to submit a permit online you will have to Register an account with the Online Permit Portal.

Step-by-step instructions are also available: Online Permit Portal Help Guide (PDF).

2. Why didn’t I receive the confirmation email required to confirm my account registration?

The confirmation email is from munis@danville.ca.gov. If the email does not appear in your inbox, please check if it was sent to your spam inbox or your junk mail inbox. Please note, spam inbox and junk mail inbox may be two separate inboxes.

3. For Step 1. Location: What do I do if my address does not appear in the search results?

You can search the project address by either Address or Assessor Parcel Number (APN).

• Searching by Address: Enter only a portion of the entire address. Example: 510 La Gonda or 510 La Gonda Way. Also, a space is required between La and Gonda.
• Searching by APN: Do not use spaces or dashes. For example: 200123456.

If you are still having trouble adding the property, please verify that the job site address is within Danville’s town boundary.

• Verify your address is within the Town’s boundary by visiting http://www.danvillepioneer.org/ 
• If you are not within the Town’s boundaries your address is under the County of Contra Costa jurisdiction. You can verify by visiting the County’s website.

4. For Step 5. Attachments: What are the required attachments and which files need to be compiled?

The same documents required for in-person submittal are required for online submittals. 

Please visit the Permit Directory on the Town’s Permit Directory for project submittal requirements. 

For instructions on correct file formats for submitting documents online, take a look at the Electronic File Submittal Format (PDF)

5. For Step 5. Attachments: How do I upload sheets with Contra Costa Central Sanitary District (CCCSD) Stamp?

Please scan all sheets with the approval stamp and/or all sheets with comments by CCCSD.
Please compile these sheets as a single PDF to upload them through the online permit center. 

Scans need to show the entire sheet containing the CCCSD Stamp and/or comments to confirm the stamp is for the specific project. 

https://www.centralsan.org/permitting 

6. What is the Online Process?

See image below for the general steps of the permitting process.
Depending on the permit category you applied for, your project may require a plan review.

7. When can I start my project?

Work on the project can only begin after the Town has changed your permit status to “Issued.”

8. How do I resubmit in response to Plan Review Comments?

Please resubmit your project by uploading files through the online permit center under your project’s Permit No (e.g. B20-######). 

1. Please log in to your account, click on View and then My Permits. 
2. Click on the desired Permit No. Then, click on the Attachments button.
3. Once on the Attachment page, you will be able to upload your resubmittal package and response letter.
   For more help, take a look at the Resubmit in Response to Plan Review Comments (PDF)

9. How do I submit a Revision or a Deferred Submittal?

For both Revisions and Deferred Submittals, 

1. Please fill out the Permit Revision Application Form (PDF). 
2. Please log in to your account, click on View and then My Permits. 
3. Click on the desired Permit No. Then, click on the Attachments button.
4. Once on the Attachments page, please upload your completed Permit Revision Application Form, compiled drawings, and other supporting documents. 
5. For Revisions, please only resubmit revised sheets and please cloud and delta all changes.

10. My project is approved and I’ve paid all outstanding fees, so why is my permit not issued yet?

The 2 items below need to be completed before the Town can issue the permit and release the approved plans on your online account for you to print. Work on the project can only begin after the Town has changed your permit status to “Issued.”

(1) Sign your permit card that the Town has sent you and upload the signed document to the online portal under “Attachments”. This document needs to be signed in all four of the areas highlighted on the signature sheet:

1. Licensed Contractor Declaration or Owner Builder Declaration
2. Authorization for Town’s Inspector to enter property for inspections
3. Worker’s Compensation Declaration
4. Owner/Contractor Signature for Permit

See example signature sheet for the 4 required areas to sign. Failure to provide all signatures will result in a delay in permit issuance.

(2) Satisfy all pre-issuance conditions on your permit. To verify that all items labeled "Preissuance" have been satisfied," check the permit “Attachments” tab for a document labeled "Conditions"

11. How do I print my permit inspection card and stamped plans?

Print Permit Inspection Card:

• The permit inspection card can be printed by logging into your account:
• Please log in to your account, click on View and then My Permits. 
• Click on the desired Permit No. Then, click the blue printer/paper icon in the upper right hand corner of the web page. 

Print Approved Drawings:

• Hard copies of all construction documents with Town’s approval stamps are required to be on the job site. 
• For online applications, you can print your stamped plans by viewing the Attachments tab of your online permit record.

12. Help! I've read the instructions, reviewed all emails from noreply@danville.ca.gov, and read all FAQs, but I'm still having trouble!

If you continue to have trouble after reviewing all of our resource materials, please contact the Building Division at (925)314-3330. Please note that due to high call volume we do not have the resources available to give step by step instructions for submitting your application online over the phone. Please refer to our online instructions for a walkthrough.